Last updated: September 2026
At Coral Collectionz, we want you to feel confident discovering fragrance with us. Eligible purchases are covered by our 30-Day Scent Satisfaction Guarantee, in addition to your statutory rights.
1. Free Tester Orders
Our standalone Free Tester offer provides a complimentary perfume oil tester; you only pay the applicable postage and packaging charge.
Standalone Free Tester orders are not covered by our 30-Day Scent Satisfaction Guarantee.
If your tester arrives damaged or faulty please contact us and we will make it right.
2. 30-Day Scent Satisfaction Guarantee
Love it or your money back.
If your fragrance isn’t for you, contact us within 30 days of receiving your order to request a return.
Light testing is absolutely fine. However, the guarantee is designed to allow you to try your fragrances, not substantially use them before returning them.
To qualify:
- Contact us within 30 days of delivery.
- Fragrances may be lightly tested, but substantially used, empty or nearly empty bottles are not eligible.
- Discovery Vault returns must include the complete set of five 5ml perfume oils and the complimentary 3ml tester.
- Products should be returned in their original packaging where reasonably possible with gifts included
- Contact us before sending your return so we can provide return instructions.
- Unless an item is faulty or damaged, the customer is responsible for return postage.
Once an eligible return has been received and checked, the applicable purchase price will be refunded to your original payment method.
We reserve the right to decline claims under our voluntary guarantee where products have been substantially consumed, deliberately damaged, or there is evidence of misuse or abuse.
This guarantee is additional to and does not affect your statutory rights.
3. Change-of-Mind Returns
Our 30-Day Scent Satisfaction Guarantee is separate from your legal cancellation rights.
For eligible online purchases, UK consumers generally have 14 days after receiving their goods to notify the retailer that they wish to cancel, followed by another 14 days to return the goods.
Where permitted by law, a deduction may be made if goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
4. Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, faulty, not as described, or you receive the wrong product, contact us as soon as possible with your order number and details of the issue. We may request photographs where appropriate.
We will arrange the appropriate replacement, refund or other remedy.
5. Unopened Products
If you change your mind about an unopened product, please contact us as soon as possible.
Where eligible for return, the product should be unused and returned in its original condition and packaging.
6. How to Request a Return
Contact Coral Collectionz via hello@coralcollectionz.co.uk with:
- Your order number
- The email address used for your order
- The item(s) you wish to return
- Your reason for returning them
Please wait for our return instructions before sending anything back.
Where you are responsible for return postage, we recommend using a tracked service and retaining proof of postage.
7. Refunds
Once an eligible return has been received and inspected, we will process the applicable refund to your original payment method.
Please allow your bank or payment provider its normal processing time after the refund has been issued.
Where applicable statutory cancellation rights are exercised, standard outbound delivery charges will be refunded as required by UK consumer law. Additional charges for an upgraded or premium delivery service may not be refundable beyond the standard delivery cost.
8. Delivery Addresses & Courier Delays
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error, please contact us immediately. We will try to correct it before dispatch, but changes cannot be guaranteed once an order has been processed or dispatched.
Where an order is misdelivered or returned because the customer supplied an incorrect or incomplete address, Coral Collectionz is not responsible for resulting loss or additional postage costs. If the parcel is returned to us, additional postage may be required for redelivery.
Delivery estimates are provided in good faith. If your parcel is significantly delayed or appears lost in transit, please contact us and we will assist with investigating the delivery.
9. Your Statutory Rights
Our 30-Day Scent Satisfaction Guarantee is a voluntary Coral Collectionz benefit and is additional to your legal rights.
Nothing in this policy excludes, restricts or affects your statutory rights under applicable UK consumer law.